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Solving problems
Educators
Introduction
Photon Edu App
Photon Coding App
Photon Magic Bridge App
Features and programs you may find useful
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Introduction
Photon Robot App
Photon Robot App: Worlds
Photon Robot App: Mini Games
Photon Coding App
Photon Magic Bridge App
Accessories
Order
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Help Center
Solving problems
Educators
Introduction
Photon Edu App
Photon Coding App
Photon Magic Bridge App
Features and programs you may find useful
Lesson scenarios
Additional robot capabilities
Robot
Operating
Design and features
Battery and Charging
Solving problems
Problems with robot
Problems with applications
Complaints and returns
Contact
Home users
Introduction
Photon Robot App
Photon Robot App: Worlds
Photon Robot App: Mini Games
Photon Coding App
Photon Magic Bridge App
Accessories
Order
Solving problems
Problems with updating and connecting to the robot, returns and complaints
Problems connecting to the robot
Problems with robot
Updating the robot
Problems with updating the robot
I have trouble connecting to the robot with my smartphone or tablet
Robot is not charging
Problems with applications
Reporting errors
Updating the Application
How do I update the Photon application?
My child cannot move up to a higher level
I cannot log in to my account
Do I need to pay for updates?
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Complaints and returns
Who covers the cost of shipping during warranty repairs?
How do I file a warranty repair claim?
How long do I have to return an item?
Does the robot come with a warranty?
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