IMPORTANT: During power surges or when the battery is fully discharged, the robot may enter into the safe mode, so the ears will turn off while charging, and the robot will not turn on. In this case, reset the robot.
Resetting
If the Photon Robot does not respond to charging or fails to turn on, please reset it. Do this by pressing and holding the power button for more than 10 seconds. Sometimes it takes up to 20 seconds until the robot responds to a reset, so don't give up after your first failed attempt. The robot signals the reset with a sound signal and then turns on.
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